You’ve read the many and varied statistics about the numbers of outsourcing deals that fail, have to be renegotiated, or simply leave the customers dissatisfied and the providers losing money. This article explores how these problems manifest and provides solutions in successfully structuring outsourcing deals.
Kenneth Adler is Chair of the Technology and Outsourcing Practice Group, specializing in complex global and domestic outsourcing and technology transactions. He can be reached at 212.407.4284.
Permission for reprint has been granted.